FAQ's

Frequently Asked Questions

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    What products does Velvu offer?

    Velvu specializes in a wide range of CCTV surveillance products, including high-quality CCTV cameras, power supplies, accessories, and related equipment. Our products are designed for both residential and commercial security needs.

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    Where is Velvu's manufacturing facility located?

    Velvu operates a state-of-the-art 32,000 sq. ft. manufacturing hub in India, where we produce over 5 lakh products each month with a focus on quality, reliability, and performance.

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    What makes Velvu products different from others in the market?

    Velvu products stand out due to our commitment to quality assurance, advanced technology, rigorous testing, and multi-level quality control. We offer reliable, cost-effective surveillance solutions without compromising on performance.

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    How do I contact Velvu's customer support team?

    You can easily reach Velvu’s customer support team through multiple channels:

    • Submit your queries directly via our website.
    • Send your concerns to info@velvu.in.
    • Call our customer service helpline at 18005724457.

    Our dedicated support team is available to assist you with any issues or questions.


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    What is the warranty period for Velvu products?

    Velvu products come with a warranty period of 1 to 2 years, depending on the product type and model. Our warranty ensures that your security systems remain reliable and protected.

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    Are Velvu products energy efficient?

    Yes, Velvu is committed to sustainability. Our manufacturing facility uses solar energy to reduce environmental impact, and many of our products are designed to be energy-efficient, helping users save on power consumption.

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    Why choose Velvu Technologies?

    At Velvu, we are committed to delivering innovative, reliable, and affordable security solutions. With exceptional customer support and a team of industry experts, we ensure that every product meets the highest standards of quality and performance.

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    Do you offer maintenance and support services?

    Yes, Velvu provides comprehensive maintenance and support services to ensure your CCTV system operates at its best. Our team is available to assist with installation, troubleshooting, and repair services. We are committed to keeping your security systems in top condition for long-term reliability.

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    How do I purchase Velvu products?

    You can purchase Velvu products through our website, http://velvu.in, and buy directly from our online store. Locate an official Velvu distributor near you and buy from our authorized distributors. Purchase from our trusted retail partners. For bulk orders or customization requests for CCTVs, please contact us for your specific needs.

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    Are products compatible with other systems?

    Yes, Velvu products are designed to be compatible with various security systems, including analog systems, IP systems, and hybrid systems. Our expert team can help you seamlessly integrate our products with your existing security infrastructure, ensuring smooth and efficient functionality.

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    Does Velvu provide customer support?

    Absolutely! Velvu offers prompt and dedicated customer support. Our team is available to assist with product inquiries, technical support, and troubleshooting to ensure a seamless experience for our customers.


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    Are Velvu products compliant with international standards?

    Yes, all Velvu products are manufactured to meet the latest industry standards and global certifications, ensuring safety, durability, and reliability for our customers worldwide.

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    How does Velvu ensure product durability?

    Velvu products undergo a rigorous aging process to ensure their durability and long-lasting performance. We test our products under real-world conditions to ensure they perform reliably over time.

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    Can Velvu provide customized solutions for large-scale projects?

    Yes, Velvu provides specific options for major undertakings. We offer specialized surveillance products that satisfy your particular requirements, whether it's a business installation or an elegant security configuration

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    How can I purchase Velvu products?

    Velvu products can be purchased through our authorized distributors, partners, or directly via our website. For bulk orders or special inquiries, feel free to contact our sales team.

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    What is Velvu's commitment to the environment?

    Velvu is dedicated to sustainability. We implement eco-friendly practices like recycling and use solar energy to power our manufacturing facility. We aim to minimize our environmental footprint while delivering high-quality products.

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